JIWA 6.5 crash on Windows 2008 R2

[ted.nsw]

Recently we are moving from an old windows 2000 server to a new Windows 2008 R2 server.
Most of features are okay but I can't print from "Sales Order", "Quotation" and "Purchase Order".
It keeps crashing.

My JIWA version is 6.5.12 and the error message is

Description:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: Jiwa.exe
Application Version: 6.5.558.12
Application Timestamp: 48bb8b8b
Fault Module Name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 07935ed0
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 3081

Thanks in advance.

Ted Ahn

[Scott.Pearce]

This could be caused by the Data Execution Prevention (DEP) setting blocking Crystal from accessing Jiwa remotely. The setting can be corrected as follows:


In Windows Server 2008 R2 and later:

Right click in the Start Menu on "Computer" and select "Properties"
Select "Advanced System Settings"
Click the 'Settings' button in the 'Performance' section (1st Settings button on form)
Select "Data Execution Prevention" tab
And add "Jiwa.exe" to programs that are allowed.


In Windows 7:

Right click in the Start Menu on "Computer" and select "Properties"
Select "System Protection"
Go to the "Advanced" Tab
Select "Settings"
Go to the "Data Execution Prevention" tab
And add "Jiwa.exe" to programs that are allowed.


In XP:

Right click in the Start Menu on "My Computer" and select "Properties"
Go to the "Advanced" Tab
Under the Performance Option, Select "Settings"
Go to the "Data Execution Prevention" tab
And add "Jiwa.exe" to programs that are allowed.

NOTE: The computer will need to be re-booted for changes to take effect.

[ted.nsw]

Wow, it works.
Thank you so much.

[ted.nsw]

Dear JIWA support,

I've got another problem.
When I exit from JIWA I have another crash.
It says,

Problem signature:
Problem Event Name: APPCRASH
Application Name: Jiwa.exe
Application Version: 6.5.558.12
Application Timestamp: 48bb8b8b
Fault Module Name: StackHash_f7dd
Fault Module Version: 6.1.7601.18869
Fault Module Timestamp: 55636317
Exception Code: c0000374
Exception Offset: 000cea5f
OS Version: 6.1.7601.2.1.0.18.10
Locale ID: 3081
Additional Information 1: f7dd
Additional Information 2: f7dd9aa05faa1a79f51de71ef0824e22
Additional Information 3: ec00
Additional Information 4: ec00090dab611a3512a5465d3d645b51

This happens to all Terminal Server users including Admin console.

Thanks in advance again.

Ted Ahn