Debtor payment and allocations error

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Debtor payment and allocations error

Postby ted.nsw » Fri Aug 10, 2018 12:20 pm

Hi,

I'm using JIWA 6.5.12.
I have an error message while I'm doing "Debtor payment and allocations".
Once I finished to input payment allocation, I can't see that payment detail in Debtor->Transactions.
I had an error, "Error : Add failed. Duplicate key value supplied. Module : clsDebtor.ReadTransactions".
And JIWA does not show "Transactions".
I tried it again in my "### TEST ###" backup database, and same result.
Any idea?
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ted.nsw
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Re: Debtor payment and allocations error

Postby beth.blok » Wed Aug 15, 2018 12:50 pm

Ted - there is a script that I provide you to correct the underlying data. The matter is best handled on our Helpdesk system - please follow this link to register and log the request - https://docs.jiwa.com.au/display/J7UG/H ... a+Helpdesk

Beth Blok
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