JiwaReports prompt for password  Topic is solved

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JiwaReports prompt for password

Postby DannyC » Thu Jun 15, 2023 5:53 pm

Not sure if this is appropriate for a forum post - I can submit a ticket but thought it might be useful in case this problem is encountered by others.

So I have a fat client of Jiwa 7.2.1. Currently SR13 but don't think this is a SR issue.

When they run reports, they're prompted for the JiwaReports password. Entering the known good password doesn't help. Says the password is wrong.
If I log onto Jiwa as that user from another PC/server, no issues (different Windows user). So the problem is on the PC and/or their Windows profile. Apparently just started happening last week.

They're running Jiwa as an administrator and their Windows/AD account is a member of local administrators.

Have tried various password resets but I know it's not a wrong password - definitely something misbehaving on the local PC.
Looking for ideas, resolutions?
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Re: JiwaReports prompt for password  Topic is solved

Postby Scott.Pearce » Thu Jun 15, 2023 6:08 pm

Scott Pearce
Senior Analyst/Programmer
Jiwa Financials
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Re: JiwaReports prompt for password

Postby DannyC » Mon Jun 19, 2023 12:04 pm

Awesome Scott.
Looks like that has done the trick.
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