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Re: The password provided is incorrect

PostPosted: Fri Mar 10, 2023 1:55 pm
by DannyC
I've confirmed the PC is running Windows 10

Error:
pw error 2.png
pw error 2.png (7.7 KiB) Viewed 1589 times

Re: The password provided is incorrect

PostPosted: Fri Mar 10, 2023 2:07 pm
by Scott.Pearce
System Locale could be wrong. Here's where to check:

https://www.top-password.com/blog/2-way ... e%20effect.

It should be set to "English (Australia)".

Re: The password provided is incorrect

PostPosted: Fri Mar 10, 2023 2:12 pm
by SBarnes
3a437ee2a4cd9e8b214c5310b43b466e.jpg
3a437ee2a4cd9e8b214c5310b43b466e.jpg (19.18 KiB) Viewed 1589 times

Re: The password provided is incorrect

PostPosted: Fri Mar 10, 2023 2:13 pm
by Mike.Sheen
Scott.Pearce wrote:System Locale could be wrong. Here's where to check:

https://www.top-password.com/blog/2-way ... e%20effect.

It should be set to "English (Australia)".


This or anything which changes the default character set to a double-byte could cause the issue.

The library we use is old, and is a wrapper around an old Win32API. The wrapper library looks like when it prepares a "buffer" to receive the data in the API call, it's just creating a string of what it has calculated the required length to be - with no consideration for double byte character sets.

I'll log an issue for us to look at better supporting such environments. Version 8 longer uses such archaic libraries and does not suffer this problem. Don't ask when that's going to be released.

Re: The password provided is incorrect

PostPosted: Fri Mar 10, 2023 2:13 pm
by Scott.Pearce
SBarnes wrote:
3a437ee2a4cd9e8b214c5310b43b466e.jpg


lol

Re: The password provided is incorrect

PostPosted: Fri Mar 10, 2023 2:22 pm
by Mike.Sheen
I can repro the issue on a Windows 10 Environment after changing the system locale to Yi (China), rebooting and then changing the region format to also be Yi (China). Other languages would be affected also (anything double-byte).

EDIT: Logged as DEV-9862

Re: The password provided is incorrect

PostPosted: Fri Mar 10, 2023 2:29 pm
by DannyC
System Locale could be wrong


First thing I checked. I thought that the keystrokes were getting the wrong char set so immediately checked the region settings.
All set to English (aus).

Re: The password provided is incorrect

PostPosted: Fri Mar 10, 2023 2:33 pm
by Mike.Sheen
DannyC wrote:First thing I checked. I thought that the keystrokes were getting the wrong char set so immediately checked the region settings.
All set to English (aus).


Be careful - it's somewhat misleading. Make sure the system locale is set as well as the Format.

Region_Format.png
Region_Format.png (20.16 KiB) Viewed 1589 times


Region_Administritive.png
Region_Administritive.png (32.26 KiB) Viewed 1589 times

Re: The password provided is incorrect  Topic is solved

PostPosted: Fri Mar 10, 2023 2:41 pm
by DannyC
Sorted!!

pw error 3.png
pw error 3.png (7.93 KiB) Viewed 1589 times

The Beta setting was ticked to use UTF-8.

Unticked, rebooted, and login successful!

Really appreciate that effort.

Re: The password provided is incorrect

PostPosted: Fri Mar 10, 2023 2:41 pm
by SBarnes
Can you also check what versions of TLS are enabled?

https://techpress.net/disable-tls-1-0-a ... indows-10/