Your attached error message screenshot is a generic OS crash message. Further, the crashing code is the crystal runtime (note the "ModName: crqe.dll" in the error screen).
I would advise the following course of action:
1. Ensure that DEP is excluding Jiwa.exe on the machine. If DEP is already excluding Jiwa.exe REMOVE AND RESELCT JIWA.EXE. DEP options are accessed by right-clicking "My Computer", and choosing "Properties". On the resultant screen select the "Advanced" tab, and then click on the "Settings" button in the "Performance" section. Now click the "Data Execution Prevention" tab - you should now see the options to enable or disable DEP, and for excluding particular executables from DEP.
2. Download and install the latest monthly hotfix for Crystal Reports 11. This is available from:
http://support.businessobjects.com/comm ... hf.zip.aspPlease post back here with your results.