Hi Mike, Stuart and all others,
We have integrated two systems, Jiwa and Salesforce.
There is an issue now when we have gone live with this project.
Sometimes the Jiwa Login API call gives a response after 10 seconds.
This is something which Salesforce doesn't support.
It waits for a response, and if within 10 seconds it doesn't get one then gives an error called as Read Timed out.
Now, this very rarely happened on the web service hosted for the sandbox, and even for production web service, it didn't happen for around first 200 login API calls.
But after that, it was more frequent and we were not able to get the Frist time Data sync from Jiwa to Salesforce.
Are there any ways that the login response time can be shortened??
Does that depend on the web service hosted?
More info- We started the process at around 6 pm AST and was working great for around 4 hours and then the response time was more than 10 secs for most of the login calls.
We need solutions so that we can ask the responsible team to work on it.
Thanks