Error entering the sales order screen

[SBarnes]

We have a customer that is getting the error shown below on one the databases they are running for Jiwa when you go into the sales order screen, the same executable to one of the other databases does not produce the same error, in the decompiler the module mentioned seems to be in the infragistics DLLs.

I have tried deleting the form settings but still get the same error, any ideas on what to try next?

error.jpg (24.58 KiB) Viewed 902 times

[nsbandara]

Please check the sales order form plugins, probably one of plugin tries to add menu entry with duplicate key.

Quick way to verify is disabling all sales order form plugins.

Code: Select all

--returns all sales order form plugins
SELECT
   SY_Plugin.Name, SY_Plugin.IsEnabled
FROM
   SY_Plugin
   JOIN SY_PluginForm ON SY_Plugin.RecID = SY_PluginForm.SY_Plugin_RecID
WHERE
   SY_PluginForm.SY_Forms_ClassName = 'JiwaFinancials.Jiwa.JiwaSalesUI.SalesOrder.SalesOrderEntryForm'

[SBarnes]

Thanks Nishantha

you headed me on the right track one of my colleagues had backed up a plugin by copying it and had left the copy enabled and that was causing the error.